Multiple support sites down for unplanned maintenance
Scheduled Maintenance Report for EcoStruxure IT
We have decided to take the opportunity to improve help center based on the latest unplanned maintenance

Our support community is moving to a new more sophisticated home. We appreciate your patience while we run as fast as we can to make sure all the important knowledge you’ve provided over the years moves with us.

In the meantime, you can request support here:

For DDF/Device Support:
DCE DDF Support:
EcoStruxure IT Expert and IT Advisor device support:

For documentation and help articles:
DCE 7.x and DCO 8.x:
EcoStruxure IT:

We apologize for the inconvenience and look forward to welcoming you to our new home.

Thank you, and see you soon on the new sites!

The Support Team
Posted Feb 13, 2020 - 09:40 UTC
In progress
Unplanned maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 03, 2020 - 10:42 UTC
The StruxureWare Help Center, the DCIM Support Community, the DDF request site, and all other functions hosted on the help center are currently unavailable due to extensive unplanned maintenance.

We don't have an expected time frame for finishing the required upgrades to the platform.

In the meantime, you can access PDF-versions of the documentation for the latest releases for Data Center Operation, Data Center Expert, and NetBotz at this link:

For any issues you would normally solve in the StruxureWare Help Center & DDF Requests, please use

For any issues with APC devices, Data Center Expert, Data Center Operation, or NetBotz, please use:

The EcoStruxure IT Help Center is still available at

We apologize for the inconvenience that this will cause.
Posted Feb 03, 2020 - 10:41 UTC
This scheduled maintenance affected: EcoStruxure IT frontpage and help center.