Multiple support sites down for unplanned maintenance

Scheduled Maintenance Report for EcoStruxure IT

Completed

We have decided to take the opportunity to improve help center based on the latest unplanned maintenance

Our support community is moving to a new more sophisticated home. We appreciate your patience while we run as fast as we can to make sure all the important knowledge you’ve provided over the years moves with us.

In the meantime, you can request support here: support@ecostruxureit.com

For DDF/Device Support:
DCE DDF Support: https://ddf.ecostruxureit.com
EcoStruxure IT Expert and IT Advisor device support: https://helpcenter.ecostruxureit.com/hc/en-us/requests/new?ticket_form_id=360000111657

For documentation and help articles:
DCE 7.x and DCO 8.x: https://dcimsupport.ecostruxureit.com
EcoStruxure IT: https://helpcenter.ecostruxureit.com

We apologize for the inconvenience and look forward to welcoming you to our new home.

Thank you, and see you soon on the new sites!

The Support Team

Posted Feb 13, 2020 - 09:40 UTC

In progress

Unplanned maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 03, 2020 - 10:42 UTC

Scheduled

The StruxureWare Help Center, the DCIM Support Community, the DDF request site, and all other functions hosted on the help center are currently unavailable due to extensive unplanned maintenance.

We don't have an expected time frame for finishing the required upgrades to the platform.

In the meantime, you can access PDF-versions of the documentation for the latest releases for Data Center Operation, Data Center Expert, and NetBotz at this link: https://helpcenter.ecostruxureit.com/hc/en-us/articles/360021568953-PDF-Library

For any issues you would normally solve in the StruxureWare Help Center & DDF Requests, please use support@ecostruxureit.com.

For any issues with APC devices, Data Center Expert, Data Center Operation, or NetBotz, please use: https://www.apc.com/support/contact/ask_apc.cfm

The EcoStruxure IT Help Center is still available at https://helpcenter.ecostruxureit.com

We apologize for the inconvenience that this will cause.

Posted Feb 03, 2020 - 10:41 UTC

This scheduled maintenance affected: EcoStruxure IT frontpage and help center.