All Systems Operational
Uptime over the past 90 days. View historical uptime.
EcoStruxure IT Expert Operational
90 days ago
99.97 % uptime
Today
EcoStruxure IT Advisor Operational
90 days ago
99.99 % uptime
Today
EcoStruxure Asset Advisor Operational
90 days ago
99.97 % uptime
Today
EcoStruxure IT Mobile Operational
90 days ago
100.0 % uptime
Today
EcoStruxure IT frontpage and help center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 11, 2019
Alarm Processing Delays
Resolved - This incident has been resolved.
Dec 11, 04:04 UTC
Identified - We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix.
The issue is causing alarms to be delayed.

No data has been lost.
Dec 11, 02:17 UTC
Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.
Dec 11, 01:59 UTC
Dec 10, 2019

No incidents reported.

Dec 9, 2019
Unable to use SMS second factor for some countries
Resolved - Due to a configuration error with our SMS provider users from certain countries have been unable to sign up with SMS as their second factor. Using the EcoStruxure IT app or a thirdparty authentication app still worked.

Contries affected:
Taiwan (+886), Curaçao (+599), Morocco (+212), Azerbaijan (+994), Guinea (+224), Ivory Coast (+225), Algeria (+213) and Mozambique (+258)

The issue is resolved and users from the above countries should be able to use SMS as their second factor again.
Dec 9, 10:26 UTC
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Data Processing Delays
Resolved - This incident has been resolved.
Dec 4, 14:20 UTC
Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.
Dec 4, 13:58 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

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