Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
EcoStruxure IT Expert Operational
90 days ago
100.0 % uptime
Today
EcoStruxure IT Advisor Operational
90 days ago
100.0 % uptime
Today
EcoStruxure Asset Advisor Operational
90 days ago
99.98 % uptime
Today
EcoStruxure IT Mobile Operational
90 days ago
100.0 % uptime
Today
EcoStruxure IT frontpage and help center Operational
90 days ago
100.0 % uptime
Today
Notifications Degraded Performance
Push notifications Operational
SMS Operational
SMS, APAC Operational
SMS, Europe Under Maintenance
SMS, Latin America Operational
SMS, Middle East & Africa Operational
SMS, North America Degraded Performance
Voice Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Latin America Operational
Voice, Middle East & Africa Operational
Voice, North America Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021
Data Center Partial Outage
Resolved - This incident has been resolved.
Apr 18, 07:18 UTC
Monitoring - We have implemented a fix. The performance is improving, but there is still a lot of measurements that need to be processed.
Currently, we are observing 5 hours of delay on measurements and other device updates.

Alarms are processed without delay.

We are monitoring the system closely.
Apr 17, 18:24 UTC
Update - The underlying data center issue seems to be resolved. But the issue caused instability in some data stores. This is causing the data processing to be delayed. Measurements and other device updates are approximately 1 hour delayed.
Alarms processing is unaffected.
Apr 17, 12:53 UTC
Update - We are observing approximately 30 min delays on measurements.

Alarms processing is unaffected.
Apr 17, 10:49 UTC
Update - Our Data Center provider has identified a possible fix for the underlying cause and has engaged additional teams to assist with mitigation steps.
Apr 17, 10:43 UTC
Identified - We are currently experiencing a major outage in our data center. We are still receiving and storing data, but measurements and data processing is delayed. Web, mobile, and desktop applications are degraded or unavailable.

Alarm processing is unaffected. No data has been lost.
Apr 17, 10:24 UTC
Investigating - Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.
Apr 17, 10:08 UTC
Apr 17, 2021
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
UPS score and UPS load assessment unavailable
Resolved - This incident has been resolved.
Apr 12, 12:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 12:24 UTC
Update - We are continuing to work on a fix for this issue.
Apr 12, 09:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 09:20 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Push Notifications are failing for EcoStruxureIT App on Android phones
Resolved - This incident has been resolved.
Apr 8, 13:50 UTC
Update - The issue has been resolved. The configuration for the push notifications has been corrected.
Apr 8, 13:47 UTC
Investigating - We are currently investigating this issue.
Apr 8, 10:53 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

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