All Systems Operational
Uptime over the past 90 days. View historical uptime.
EcoStruxure IT Expert Operational
90 days ago
99.97 % uptime
Today
EcoStruxure IT Advisor Operational
90 days ago
99.99 % uptime
Today
EcoStruxure Asset Advisor Operational
90 days ago
99.97 % uptime
Today
EcoStruxure IT Mobile Operational
90 days ago
100.0 % uptime
Today
EcoStruxure IT frontpage and help center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Multiple support sites down for unplanned maintenance
Completed - We have decided to take the opportunity to improve help center based on the latest unplanned maintenance

Our support community is moving to a new more sophisticated home. We appreciate your patience while we run as fast as we can to make sure all the important knowledge you’ve provided over the years moves with us.

In the meantime, you can request support here: support@ecostruxureit.com

For DDF/Device Support:
DCE DDF Support: https://ddf.ecostruxureit.com
EcoStruxure IT Expert and IT Advisor device support: https://helpcenter.ecostruxureit.com/hc/en-us/requests/new?ticket_form_id=360000111657

For documentation and help articles:
DCE 7.x and DCO 8.x: https://dcimsupport.ecostruxureit.com
EcoStruxure IT: https://helpcenter.ecostruxureit.com

We apologize for the inconvenience and look forward to welcoming you to our new home.

Thank you, and see you soon on the new sites!

The Support Team
Feb 13, 09:40 UTC
In progress - Unplanned maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:42 UTC
Scheduled - The StruxureWare Help Center, the DCIM Support Community, the DDF request site, and all other functions hosted on the help center are currently unavailable due to extensive unplanned maintenance.

We don't have an expected time frame for finishing the required upgrades to the platform.

In the meantime, you can access PDF-versions of the documentation for the latest releases for Data Center Operation, Data Center Expert, and NetBotz at this link: https://helpcenter.ecostruxureit.com/hc/en-us/articles/360021568953-PDF-Library

For any issues you would normally solve in the StruxureWare Help Center & DDF Requests, please use support@ecostruxureit.com.

For any issues with APC devices, Data Center Expert, Data Center Operation, or NetBotz, please use: https://www.apc.com/support/contact/ask_apc.cfm

The EcoStruxure IT Help Center is still available at https://helpcenter.ecostruxureit.com

We apologize for the inconvenience that this will cause.
Feb 3, 10:41 UTC
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

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