Unable to receive data

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.
Posted Jun 16, 2026 - 17:36 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 16, 2026 - 16:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2026 - 14:46 UTC

Identified

We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.
Posted Jun 16, 2026 - 11:21 UTC
This incident affected: EcoStruxure IT Expert, EcoStruxure Asset Advisor, and EcoStruxure IT Mobile.
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