EcoStruxure IT service disruption

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 15:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 14:55 UTC

Identified

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.

Our platform engineering team is fully engaged and working on remediations.

Backend processing of alarms etc. is unaffected.
Posted Nov 18, 2025 - 14:24 UTC
This incident affected: EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure Asset Advisor, EcoStruxure IT Mobile, and EcoStruxure IT frontpage and help center.
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