Data Processing Delays for small partition of customers

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.
Posted Mar 20, 2022 - 06:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2022 - 05:58 UTC

Update

We have identified an issue with our data processing infrastructure and are working on a fix.
The issue is causing inaccuracies in the data shown.

Alarm and measurement processing is unaffected. No data has been lost.
Posted Mar 20, 2022 - 05:27 UTC

Identified

We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix.
The issue is causing alarms to be delayed.

No data has been lost.
Posted Mar 20, 2022 - 03:59 UTC
This incident affected: EcoStruxure IT Expert, EcoStruxure Asset Advisor, and EcoStruxure IT Mobile.
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