EcoStruxure Asset Advisor agents unable to access tickets

Incident Report for EcoStruxure IT

Postmortem

Our ticketing system is protected by Cloudflare. Due to an incident on their end (https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr) we were unable to use our ticketing system.

Posted Jul 30, 2019 - 09:11 UTC

Resolved

Our systems are operational again.

Posted Jul 02, 2019 - 15:21 UTC

Update

The ticketing system is operational again. Our agents are going over the past incidents to contact customers.

Posted Jul 02, 2019 - 15:20 UTC

Identified

Cloudflare is observing network performance issues that are causing errors when our agents access our ticketing system. This prevents the agents from contacting customers on incidents. Push notifications are still working in the mobile app.

Posted Jul 02, 2019 - 13:58 UTC

This incident affected: EcoStruxure Asset Advisor.