EcoStruxure IT service disruption

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 21:00 UTC

Monitoring

A fix is available and we are monitoring the platform

Posted Oct 30, 2023 - 20:25 UTC

Investigating

We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor.

Our platform engineering team is fully engaged with our external provider and working on possible remediations.

Backend processing of alarms etc. is unaffected.

Posted Oct 30, 2023 - 20:18 UTC

This incident affected: EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure Asset Advisor, EcoStruxure IT Mobile, and EcoStruxure IT frontpage and help center.