Issue with smart connect device registration

Incident Report for EcoStruxure IT

Resolved

This incident have been resolved and the connectivity with smart-connect UPSs seems to have stabilized.

Posted Nov 30, 2023 - 10:20 UTC

Identified

The cause of the issue has been identified and the fix is being applied. It may take couple of hours before the connectivity with smart-connect UPSs stabilises.

Posted Nov 29, 2023 - 20:30 UTC

Update

We are continuing to investigate the issue. This affects our EcoStruxure Asset Advisor customers as well specially ones with smart-connect devices in their inventory.

Posted Nov 29, 2023 - 13:52 UTC

Investigating

Issue with smart connect service impacting claiming/un-claiming and receiving new measurements/alarms

Posted Nov 29, 2023 - 09:38 UTC

This incident affected: EcoStruxure IT Expert and EcoStruxure Asset Advisor.