The issue has been identified and a fix is being implemented by our upstream network provider
Posted Jan 25, 2023 - 10:04 UTC
Update
We are continuing to investigate this issue.
Posted Jan 25, 2023 - 08:48 UTC
Update
We have detected an issue with our upstream network provider, preventing us from receiving some data. This affects our ability to process alarms, measurements, and other data from EcoStructure IT Gateways. Not all Gateways are impacted. We are investigating.
Posted Jan 25, 2023 - 08:35 UTC
Investigating
Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.
Posted Jan 25, 2023 - 08:26 UTC
This incident affected: EcoStruxure IT Expert, EcoStruxure IT Advisor, EcoStruxure Asset Advisor, EcoStruxure IT Mobile, and EcoStruxure IT frontpage and help center.