Data Processing Delays
Incident Report for EcoStruxure IT
Resolved
This incident has been resolved.
Posted Jan 08, 2019 - 02:20 UTC
Monitoring
We have applied a fix for all except a single customer. We are monitoring the situation
Posted Jan 08, 2019 - 02:19 UTC
Identified
We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed in the user interface. Asset advisor phone calls and push notifications are unaffected.
Posted Jan 08, 2019 - 01:15 UTC
Investigating
Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.
Posted Jan 08, 2019 - 01:01 UTC
This incident affected: EcoStruxure IT Expert.
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