Data Processing Delays

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.

Posted Jan 08, 2019 - 02:20 UTC

Monitoring

We have applied a fix for all except a single customer. We are monitoring the situation

Posted Jan 08, 2019 - 02:19 UTC

Identified

We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed in the user interface. Asset advisor phone calls and push notifications are unaffected.

Posted Jan 08, 2019 - 01:15 UTC

Investigating

Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.

Posted Jan 08, 2019 - 01:01 UTC

This incident affected: EcoStruxure IT Expert.