We have applied a fix for all except a single customer. We are monitoring the situation
Posted 6 months ago. Jan 08, 2019 - 02:19 UTC
Identified
We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed in the user interface. Asset advisor phone calls and push notifications are unaffected.
Posted 6 months ago. Jan 08, 2019 - 01:15 UTC
Investigating
Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.