Login issues for Chinese and Portuguese users

Incident Report for EcoStruxure IT

Postmortem

Due to a programming error the language codes we used did not match the language codes our third party identity provider used. Causing issues with login for users with one of the problematic language codes.

Posted Jul 04, 2019 - 10:12 UTC

Resolved

This incident has been resolved.

Posted Jul 04, 2019 - 10:11 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 04, 2019 - 09:10 UTC

Investigating

As a work around you can use english locale in the browser or phone, we are working on a solution.

Posted Jul 04, 2019 - 09:10 UTC

This incident affected: EcoStruxure IT Expert, EcoStruxure Asset Advisor, and EcoStruxure IT Mobile.