Alarm Processing Delays

Incident Report for EcoStruxure IT

Resolved

This incident has been resolved.

Posted Sep 16, 2019 - 15:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2019 - 15:50 UTC

Identified

We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix.
The issue is causing alarms to be delayed.

No data has been lost.

Posted Sep 16, 2019 - 15:30 UTC

Investigating

Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.

Posted Sep 16, 2019 - 15:28 UTC

This incident affected: EcoStruxure IT Expert and EcoStruxure Asset Advisor.