EcoStruxure IT Help Website unaccessible from parts of the world

Incident Report for EcoStruxure IT

Resolved

Pending DNS replication

Posted Jan 17, 2019 - 08:39 UTC

Monitoring

We have identified an issue with our DNS records for https://help.ecostruxureit.com.

We have applied a fix but it needs to propagate to DNS servers at ISPs around the world. This will take up to 48 hours.

Users experiencing issues with accessing https://help.ecostruxureit.com can try a different internet connection or DNS server.

Posted Jan 16, 2019 - 12:15 UTC

Investigating

Our automated monitoring system have detected a possible issue with our website. Our engineers are currently investigating and we will update the status page shortly.

Posted Jan 16, 2019 - 12:00 UTC

This incident affected: EcoStruxure IT frontpage and help center.