We are continuing to monitor for any further issues.
Posted Jan 19, 2019 - 15:23 UTC
Monitoring
We have issued a fix for the data processing delay and ar currently consuming unprocessed data. The issue is causing alarms to be delayed in the UI for approximately 2.4% of our customers. Phone calls and push notifications from EcoStruxure Asset Advisor are unaffected. No data has been lost.
Posted Jan 19, 2019 - 15:12 UTC
Identified
We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed in the UI for approximately 2.4% of our customers.
Phone calls and push notifications from EcoStruxure Asset Advisor are unaffected.
No data has been lost.
Posted Jan 19, 2019 - 14:30 UTC
Investigating
Our data processing infrastructure is running behind which is causing inaccuracies in the data shown.
No data has been lost and the system should catch up shortly.
Posted Jan 19, 2019 - 09:35 UTC
This incident affected: EcoStruxure IT Expert and EcoStruxure Asset Advisor.